FAQ (Frequently Asked Questions)

 

How can I customize my store?

When signing up we ask you for a few brief and open questions about what you sell and whether you want a simple or detailed design. This is because we offer two main types of base webstore layouts. Our simple design can be matched to any logo and colour scheme and our detailed design will match up with what you sell. Any other alterations to your original layout will have to be discussed with your account manager. We are happy to discuss your options with you.

 

I need help with something?

First try to find the answer here in our frequently asked questions. If you are stuck please contact us. Our contact details are on the Contact page

 

But I already have a domain?

We can configure an EzWebstore on any domain names our clients own. When filling in your details on the Sign Up page, list the nominated DNS name then set the DNS records of this domain to ns1.xrthosting.com and ns2.xrthosting.com

 

How do I pay?

Methods of payment will be discussed during the personal consultation regarding your exact requirements. At EzWebstore we are friendly, flexible and eager to please.

Payment methods we accept:

- Bank Deposit (Prefered method of payment)

- Australian Money Order

- Cheque

- Paypal

 

All payments are made as a "one off" with no further costs. This excludes hosting charges if you would like your store hosted with EzWebstore.

More information on our Pricing page

 

What SEO services do you offer?

Once you are signed up we consult with you personally about what we can offer you in the way of search engine optimizations. We can offer services to suit any situation and fit any budget. The SEO services we offer are:

 

Directory Submission

Article Submission

Social Bookmarking

Search Engine Submission

Guaranteed Google Indexing

DMOZ Listing

Blog Review Service

For more information visit our SEO page

 

I have a problem using the webstore software or adding items?

First you will need to know what design base you have selected, simple or detailed. This information will be in your confirmation email. If you selected simple webstore design we have used zencart store software to create your store. If you selected detailed webstore design we have used oscommerse webstore software.

For oscommerse software please visit their online documentation here as it will explain everything about how to administer and add new items http://www.oscommerce.info/docs/english/
For Zencart software please visit their online documentation here as it will explain everything about how to administer and add new items http://tutorials.zen-cart.com/

If an issue cannot be resolved don’t hesitate to post on our forum or contact us. Our contact details are on the Contact page